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Frequently Asked Questions (FAQ)

What is the offer?

Purchase a participating Samsung Curved Monitor between 6 October and 17 November 2016 to be eligible to receive a $25 eGift Card*.

What is the Gift?

A Hoyts, Dan Murphy's, Supercheap Auto or Coles eGift card valued at $25.00.

How to I choose which Gift I want?

During your online registration you will be asked to select a Gift.

When does the promotion start?

9:00am (AEDT) on 06 September 2016.

When does the promotion end?

11:59pm (AEDT) on 18 November 2016.

What are the Participating Products?

LS24E510CSX/XY
LC24F390FHEXXY
LS27E510CSX/XY
LC27F390FHEXXY
LS27E65KCSB/XY
LS29E790CNS/XY
LS32E590CS/XY
LC32F391FWEXXY
LS34E790CNS/XY

What does purchase mean?

Payment in full of the Participating Product during the Promotional Period.

Should I register my claim if I have only paid a deposit on my Participating Product?

No. You should pay for your participating product in full prior to registering your claim, and you must pay for your Participating Product in full during the Promotional Period. Remember, you must register your claim within 14 days of purchasing the Participating Product, where purchase means payment in full during the Promotional Period.

How do I register my claim?

Please refer to the directions on the How to Claim page.

Do I need to register within 14 days of purchasing the Participating Product if my Participating Product is on back order?

Yes, you must complete the Online Claim Form within 14 days of purchasing your Participating Product, where purchase means payment in full during the Promotional Period. Whilst completing the Online Claim Form you will need to tick the box on the online claim form to indicate that you have not received your Participating Product. If you do not register your claim within this period, your claim may be deemed invalid.

How do I provide a copy of my tax invoice?

You must upload a copy of your tax invoice when completing the Online Claim Form.

Where is my Participating Product's serial number located?

The serial number is a 15 character sequence made up of letters and numbers following "S/N" located on a sticker on the back of your Curved Monitor. For example: S/N A1234567890ABCD. Please do not provide the serial number as shown on the product's packaging as this is not a 15 character sequence.

How do I provide my Participating Product's serial number and a photo of my Participating Product's serial number?

You must provide your Participating Product's serial number and a photo of your Participating Product's serial number at the same time. You can provide your serial number and serial number photo when completing the Online Claim Form or you can insert your serial number and upload the serial number photo online via the Track Claim page within 7 days of receiving your Participating Product, provided the Participating Product is delivered and its serial number submitted no later than 11:59pm (AEDT) on 17 February 2017. After this date the track claim page will close and claims for Gifts cannot be submitted. Except in the case where delivery delay is caused by Samsung, the relevant Participating Reseller, or their distributors.

Can I provide a photo of my Participating Product's serial number separately to providing my Participating Product's serial number?

No. You must provide your Participating Product's serial number and a photo of your Participating Product's serial number at the same time.

What happens if the serial number photo that I provide is not a photo of my Participating Product's serial number?

You will receive a 'More Information Required' notification email to your registered email address requesting you re-supply your serial number and serial number photo. Once you receive this email you will have 14 days to re-supply your serial number and serial number photo via the Track Claim page to be eligible to receive the Gift. If you do not re-supply your serial number and serial number photo within this period, your claim may be deemed invalid.

What happens if the serial number from the Participating Product that I provide is deemed invalid?

You will receive an 'Invalid Serial Number' notification email to your registered email address advising you that the serial number that you have provided has been deemed invalid. Once you receive this email you will have 14 days to provide the correct serial number and serial number photo via the Track Claim page to be eligible to receive the Gift. If you do not provide the correct serial number and serial number photo within this period, your claim may be deemed invalid

What happens if there is an outstanding issue with the copy of the tax invoice that I provide?

You will receive a 'More Information Required' notification email to your registered email address advising you what information may be missing or illegible. Once you receive this email you will have 14 days to supply a copy of the tax invoice correcting the issue via the Track Claim page to be eligible to receive the Gift. If you do not supply a copy of your tax invoice correcting the issue within this period, your claim may be deemed invalid.

What happens if the serial number photo that I provide is not a photo of my Participating Product's serial number and there is an outstanding issue with the copy of the tax invoice that I provide?

You will receive a 'More Information Required' notification email to your registered email address advising you of both issues. Once you receive this email you will have 14 days to supply your serial number, your serial number photo and a copy of the tax invoice correcting the issue via the Track Claim page to be eligible to receive the Gift. If you do not supply your serial number, your serial number photo and a copy of the tax invoice correcting the issue within this period, your claim may be deemed invalid

How will I know that my claim has been deemed valid?

You will receive an 'Approved Claim' notification email to your registered email address advising you that your claim has been deemed valid.

How will I know that my claim has been deemed invalid?

You will receive an 'Invalid Claim' notification email to your registered email address advising you that your claim has been deemed invalid and the reason why your claim was deemed invalid.

How will my Gift be dispatched?

Your Gift will be dispatched via email to your registered email address.

Can I receive my Gift in the mail?

No. You can only receive your Gift via email to your registered email address.

What happens if I do not have an email address?

You need to provide an email address during your online registration to be eligible for the promotion. If you do not have an email address prior to registering your claim in this promotion, you will need to create one prior to registering your claim.

How long will it take to receive my Gift?

Your Gift should be dispatched within sixty (60) days of your claim being deemed valid.

How do I use my Gift?

Details on how to use your voucher will be included on the Gift itself.

Does my Gift expire?

Hoyts cinemas, Dan Murphy's and Supercheap Auto eGift Cards are valid for twelve (12) months from the date of issue and are redeemable only at participating cinemas or stores (as applicable).

Coles eGift Cards are valid for twenty-four (24) months from the date of issue and are redeemable only at participating stores.

Can I exchange or transfer Gift for cash?

No, a Gift is not transferable or exchangeable for cash or otherwise.

Can I claim more than once?

- Only one (1) claim is permitted per Participating Product.
- Only three (3) claims are permitted per household.
- Each claim must be submitted separately and in accordance with the Terms and Conditions.

If the Participating Product is returned, will I have to give back the Gift?

Yes.

What should I do if I cancel my order?

If you have completed the Online Claim Form, please contact Samsung promotion customer service to advise them that you will not complete your purchase (see the end of FAQ for this Promotion's customer service contact details). Once you have advised Samsung promotion customer service, we will invalidate your claim.

Who is ineligible to claim?

Claimants under the age of 18, companies, businesses or organisations and employees of Samsung, participating Reseller or any agency associated with this Promotion, or any immediate family member of such person are ineligible to claim. “Immediate families” means any of the following: spouse, ex-spouse, de-facto spouse, child or stepchild (whether natural or by adoption), parent, step parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

Where can I find the terms and conditions for this Promotion?

On the Terms and Conditions page at http://www.samsung.com.au/promotions/curved-monitor/gift-card/Terms.aspx

Who is the Promoter?

Samsung Electronics Australia Pty Ltd ABN 63 002 915 648 of 3 Murray Rose Avenue, Sydney Olympic Park, NSW 2127.

Who will have access to my personal information from the Promotion?

Samsung collects personal information in order to conduct the Promotion and may, for this purpose, disclose such information to third parties, including, but not limited to, agents, contractors, service providers, offer suppliers and, asrequired, to Australian regulatory authourities. Validity of a claim is conditional on providing this information. Samsung may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity,research and profiling purposed, including sending electronic messages or telephoning a claimant. Claimants acknowledge that the information they provided will be collected by or on behalf of Samsung and may be disclosed to other group companies and to third parties that help Samsung deliver its products and services (including suppliers, contractors, dealers, agents and business partners) or as required by law. Some of these parties may be located outside of Australia, including in Singapore, Korea and the Philippines. Claimants acknowledge that by giving consent to the disclosure of his/her personal information to the overseas recipients, Samsung will not have an obligation to take reasonable steps to ensure that these overseas recipienrs do not breach Australian policy law in relation to that information. In particular, the claimant acknowledges that in providing their consent, Samsung will not be accountable under the Privacy Act 1988 (Cth) and the claimant will not be able to seek redress under the Privacy Act 1988 (Cth). However,where practicable in the circumstances, Samsung will take reasonable steps to ensure that overseas recipient

Should I contact Samsung Support to discuss my promotional claim?

No. You should contact this Promotion's customer service (details directly below) as Samsung Support is a different department and they cannot assist you with your promotional claim.

How can I contact promotion customer service?

Email: contact@promotions-samsung.com
Phone: 1800 900 730